Returns & Exchanges

At ASOROCK WATCHES, we stand behind the craftsmanship of our timepieces and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Items must be returned in their original, unworn condition with all protective films and packaging intact.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the watch you wish to return or exchange.

• 2.
  Prepare the Package

  Securely place the timepiece in its original luxury box, ensuring all warranty cards and adjustment tools are included before sealing the outer shipping carton.

• 3.
  Ship to Our Warehouse

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; we recommend obtaining a tracking receipt for your records.

• 4.
  Inspection and Refund

  Once our quality control team verifies the condition of the watch, your refund or exchange will be processed within 5-7 business days to your original payment method.